INFORMATION WE COLLECT
Depending on how you interact with the Site, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
When you enter any information on our website or provide us in any other way, we collect that information ( IP address, email address, password (if you created one on the Site, computer and connection information as well as purchase history). We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Why do we collect your data?
We collect non-personal and personal information for the following purposes:
To provide and operate the services we offer through the extensa.fit and extensafitness.com websites;
To provide our users with ongoing customer assistance and technical support;
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages (ONLY if they have opted-in to receive communication from us - unless it is a financial transaction or membership/product concern);
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How we communicate with you:
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How we store, use, share and disclose your personal and non-personal data?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to advertise our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Cookies and other tracking tools:
To provide a memorable experience for our Site visitors and customers;
To identify our registered members (users who registered with our Site);
To monitor and analyze the performance, operation and effectiveness of our website;
To ensure our platform is secure and safe to use.
Cookies for functionality, personalization and user experience of the Site:
All the cookies which are initially placed within our Site (by Wix) are essential cookies. They are required so that the Site operates properly and are placed there out of necessity.
Cookies added by Podia:
Cookies added by Google Tag Manager and Google Analytics:
We use Google Tag Manager (Tags not Cookies) to implement the anonymisation function on the Site. This consists of automatically dropping/deleting the last three digits of your IP address. IP anonymisation occurs before any data storage of processing takes place. You can find out more about masking an IP address here: https://support.google.com/analytics/answer/2763052?hl=en
Google Analytics is a web analytics service. It gathers, collects and analyzes data about the behaviour of visitors to websites. Google Analytics collects data to optimize a website and for the cost-benefit analysis of internet advertising. We use google Analytics through Google Tag Manager (with anonymisation IP added). The google Analytics tracking ID collects data on demographics, city and country of location, length of page stay and pages visited for performance reports to better understand our clients. If you would like more information regarding Google Analytics you can find it here: https://www.google.com/analytics/terms/us.html .
To see a full list of how google uses your personal data please read the following documentation: https://policies.google.com/technologies/partner-sites?hl=en
You have numerous options to opt out and delete cookies and browser data.
You can prevent the storage of Cookies in your browser settings and if you are using Chrome, you can use Incognito Mode (cookies and browser data are not collected).
You can download an opt-out browser plugin here: https://tools.google.com/dlpage/gaoptout
You can delete saved Cookies at any time in your browser settings.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Extensa instructor certifications (Extensa Fitness instructor certification, Extensa Flow instructor certification and Extensa Performance instructor certification are restricted to individuals 18 years of age or older.
The Site is not intended for individuals under the age of 18. MINOR CHILDREN ARE ADVISED TO HAVE AN ADULT COACH, DANCE TEACHER OR FITNESS PROFESSIONAL ASSIST THEM WITH ANY DEMONSTRATION VIDEOS OR BLOG POSTS LISTED ON THE SITE. ALL CONTENT IS FOR DEMONSTRATION PURPOSES AND IS NOT MEANT TO BE USED AS A PERSONAL TRAINING PROGRAM OR PRESCRIPTION.
For more information about our privacy practices, or if you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at:
The Extensa™ method
2709-88 BLUE JAYS WAY
TORONTO ON M5V 0L7